Help and FAQ

Help & Frequently Asked Questions (FAQ)

Welcome to the Uniq Mart Help Center! We want to make sure your shopping experience is smooth and hassle-free from checkout to delivery. Find answers to our most common questions below.

📦 Orders & Shipping

Q: How long does delivery take?

A: Standard delivery across India typically takes 3 to 7 business days depending on your location and pin code.

Q: How can I track my order?

A: Once your order is dispatched, you will receive a tracking link via email and WhatsApp so you can monitor your shipment in real-time. You can also check your status directly on our store's [Track Your Order] page.

Q: Do you charge for shipping?

A: We offer reliable shipping across India. Enjoy Free Shipping on all orders above ₹499! For smaller orders, a nominal delivery fee applies at checkout.

💳 Payments & Cash on Delivery (COD)

Q: Is Cash on Delivery (COD) available?

A: Yes! We offer Cash on Delivery across most pin codes in India.

Q: Are there any benefits to paying online (Prepaid/UPI)?

A: Absolutely. Choosing UPI or prepaid payment methods at checkout helps us process your order faster, and you may even unlock special instant discounts!

🔄 Returns, Refunds & Cancellations

Q: What is your return policy?

A: We want you to love what you buy. If you receive a damaged, defective, or incorrect product, you can raise a return or replacement request within 7 days of delivery.

Q: How do I cancel an order?

A: You can cancel your order anytime before it has been dispatched by reaching out to our support team immediately.